FAQ

Frequently Asked Question

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Oct 13

Can I see the Charity's Accounts?

Yes. They are submitted every year to the Charity Commission., Reg Char No: 1058334

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Oct 13

Where do Account Holders distribute funds?

Funds have been distributed to over 1800 charities. For a list of:-

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Oct 13

Does Keren Shmuel exchange vouchers for cash?

Only under very rare circumstances would we consider paying cash in exchange for vouchers. Charities have bank accounts and will be paid by BACS or cheque.

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Oct 13

Can I pay School Fees from my Account?

No. Client donations cannot be used to pay School Fees. The HMRC has defined "Benefit Rules" and School Fees are considered a benefit.

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Oct 13

Can I pay Burial Fees via my Account?

No. Burial Fees are considered personal benefit and should not be paid from your Keren Shmuel account.

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Oct 13

Can I pay Shul Fees via my Account?

Yes. Shul Fees are not considered personal benefit and clients do set up standing orders directly from their
Keren Shmuel accounts to their respective synagogues.

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Oct 13

Does an overdraft facility exists?

No. Keren Shmuel is a charity, not a bank.If pre-stamped/cheque vouchers are submitted but cannot be honoured then the voucher will nor be processed unless outstanding tax is due. It can happen that a voucher can actually block other monies so always stay in credit.

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Oct 13

How long are vouchers valid for?

Pre-paid vouchers are valid indefinitely. Pre-stamped and cheque vouchers that are not dated are also valid indefinitely. Only pre-stamped or cheque vouchers that are dated have a lifetime, which is currently fixed at six months

Some clients add small stickers limiting the validity date to two or three months.

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Oct 13

How can I donate to a charity?

There are several possible ways, namely:-

  • Using a pre-paid, pre-stamped or cheque voucher
  • Request over the phone
  • Request via email
  • Set up a Standing Order (from your Keren Shmuel account) to the charity (for regular donations or for N-payments) or
  • Using facilities on this web site.
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Oct 13

Can I top-up my Account with a Credit/Debit Card?

No, not yet, this method of donation is currently unavailable.